All intellectual property in material contained in this website belongs to Bobbio®.
While we endeavour to ensure that the contents of the site are accurate, errors or omissions may occur and we do not accept any liability in respect of them.
Any links provided on the site are provided for your convenience - their inclusion does not imply any approval or endorsement by us. We have no control over these sites and accept no responsibility or liability in respect of them.
This privacy notice explains how Bobbio looks after personal information you give us or that we learn by having you as a client and the choices you make about marketing communications you agree we may send you. This notice explains how we do this and tells you about your privacy rights and how the law protects you.
- What information we collect about you
- How information about you will be used
- How long your information will be kept for
- Where your information is kept
- Access to your information and correction
- Other websites
- Changes to our privacy notice
- How to contact us
We collect information about you when you;
Book an appointment for a service or treatment
Visit the salon for a service or treatment
Buy a product
Apply for a job- whether contact is online, on paper, by email or over the phone.
The information you give us may include your name, address, email address, phone number, relevant history which may suggest that a service or treatment should not go ahead or certain products should not be used (eg allergies, pregnancy, skin conditions), payment and transaction information, IP address and CVs.
For clients under the age of 16, we will only keep and use their personal information with the consent of a parent, carer or guardian.
We also communicate via text message (if provided) to confirm, a request to call us back, or remind you about a booked service or treatment. To opt out please call Bobbio on 020 7481 8003. Your mobile number will not be used for marketing purposes without your consent.
In law, we are allowed to use personal information, including sharing it outside the salon, only if we have a proper reason to do so, for example:
•To fulfil a contract with you ie to provide the service or treatment you have requested and to communicate with you about your appointments
•When it is in our legitimate interest ie there is a business or commercial reason to do so, unless this is outweighed by your rights or interests
•When you consent to it: we will always ask for your consent to hold and use health and medical information.
We will therefore share your information with:
•Providers of our salon software zenoti.com (https://www.zenoti.com/trust/privacy-notice)
We have rigorous data protection and security policies in place with all our suppliers.
Some of the people working in our salon are self-employed. Where software systems and reception facilities are shared, our self-employed colleagues will have access to your information.
We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.
We would like to send you information about products and services which may be of interest to you. We will ask for your consent to receive marketing information.If you have consented to receiving marketing, you may opt out at a later date.
You have the right at any time to stop us from contacting you for marketing purposes or giving your information to third party suppliers of products or services. If you no longer wish to be contacted for marketing purposes, please contact Bobbio 02074818003
The information we collect about employees, the purposes it is used for and who it will be shared with is set out in our employment contracts and employee handbook.
Right to be Forgotten:
Customers can delete their account from the mobile app or can can request directly from Bobbio. You will be contacted by phone or email to reconfirm your request. Please allow 30 days for your account to be removed from zenoti.com.
If you are Bobbio client and do not have an online account you can request your 'right to be forgotten' by writing to Bobbio Hair, 64 Wapping Wall, London E1W 3SJ.
We are obliged to keep financial transactions for 6 years.
Payment transactions and card details (if provided by customer to hold or store) are held with Zenoti.com. Bobbio is unable to view card numbers stored within zenoti.com. Customers can manage their payment information and preferences (add/remove) via their online account [mobile app]. Transactions are executed via Adyen. Sending information via the internet is not completely secure, although we will do our best to protect your information and prevent unauthorised access.
You have the right to request a copy of the personal information that we hold about you. This will normally be free, unless we consider the request to be unfounded or excessive, in which case we may charge a fee to cover our administration costs.
If you would like a copy of some or all of your personal information, please contact Bobbio on 0207 481 8003
We want to make sure that your personal information is accurate and up-to-date. You may ask us to correct or remove information you think is inaccurate.
You have the right to ask us to object to our use of your personal information, or to ask us to delete, remove or stop using your personal information if there is no need for us to keep it.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.The website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets cookies in order to evaluate your use of the website and compile reports for us on activity on the site.
Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using the website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. How to reject or delete this cookie http://www.google.com/intl/en/privacypolicy.html
Our website includes links to other websites. This privacy notice only applies to this website so when you link to other websites you should read their own privacy notices.
We keep our privacy notice under regular review and we will place any updates on this webpage. This privacy notice was last updated on 06th September 2023
Please contact us if you have any questions about our privacy notice or information we hold about you:
• Write to us at Bobbio Hair, 64 Wapping Wall, London E1W 3SJ
You also have the right to complain to the Information Commissioner’s Office. Find out on their website how to report a concern: www.ico.org.uk/concerns/handling