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What if I want to cancel or change my booking?

Please do not proceed with a booking until you have read our Covid -19 guidelines and policy at By proceeding with a booking you have confirmed that you have read and agree to our Covid-19 guidelines and policy.

Due to the high demand for services on certain days or times, we advise customers to make reservations in advance to avoid disappointment, however we will always do our best to accommodate. A major credit card is required to hold reservations for all services booked online.

We reserve the right to charge for cancelled, missed or rescheduled appointments as follows; 50% of the booked treatment costs with less than 24 hours notice. 100% for missed appointments. The card customers have provided will be selected for cancellation charges as a first attempt. In order to cancel or reschedule a booking which has been made within 24 hours of the scheduled appointment time, customers must provide 4 hours notice prior to the appointment start time or we reserve the right to charge equal to 50% of the reserved treatment cost. Late arrivals will result in a shortened appointment or will be required to reschedule for another date. In certain cases an advanced non-refundable deposit of 25% will be required to hold and secure a booking.

All bookings require customers to provide their full name and a contact telephone number prior to commencement of that service. These details will also be used should we need to discuss or make changes to the booking. For all colour and technical services, customers must have a consultation and skin test at least 48 hours prior to a technical appointment to avoid any disappointment. Technical and colour services must either have a blow dry or rough dry OR a cut & blow dry added to the service. A deposit may be required to secure your booking.

Only services that are listed on the booking menu can be scheduled, please call the salon if you require any additional services that are not listed. The special request form attached to your online booking request only relates to the services that have been selected on the booking form.

Bobbio accept the following payments: Visa (debit or credit), MasterCard and Bobbio Gift Cards. We do not accept cash payments.

Any changes to appointments must be made via reception on 0207 481 8003 (option1).

How can I find out prices and availability before I make a booking?

You can use our system to check prices and general availability at any time. We cannot guarantee that the exact appointment you want will be available if you decide to book at a later point in time.

I've selected the wrong service online, can I change my selection?

Yes. Use the controls at the top of the "Select Appointments" screen to change your service, preferred staff (if applicable) and time.

Is there a minimum age restriction for hair colouring services?

Unfortunately we are unable to provide hair colouring services (or consultations) to anyone under the age of 18 years.

What do I do if my preferred service/time is not showing as available?

If no times are available on the date you selected, you can check availability for neighboring days or weeks by clicking through the date tabs. If you can't find any appointments, you can also call us at 0207 481 8003 (option 1) or join the 'wait list' on the booking form

How do I join Loyalty Rewards?

Bobbio Loyalty Rewards Membership is a fantastic way to save on selected products and services at check out. To become a Bobbio loyalty rewards member, clients must have had two 'cut & blow dry' services at Bobbio within 120 days of requesting to join. To join, kindly request membership to be added to your profile (subject to eligibility) when you next check out. Should you need to suspend your membership (for example there may be an extended gap between services), kindly contact reception to discuss in advance, as membership will be cancelled and any acccrued benefits (including loyalty points) will be lost if there has been no paid service within 6 months of the last paid service at Bobbio.

Can I earn or redeem loyalty reward points on discounted products and services?

Bobbio Loyalty members can still earn points on 'in store' discounted products & services. Loyalty reward members receive 10% off all 'in store' retail products (subject to availability). If a retail item has been discounted greater than 10% (for example a Bobbio offer/promotion), loyalty rewards members can select the greater but not the combined discount.

Where can I find descriptions of services or packages?

Click directly on the service or package name to view its description.

Gift Cards & Refund Policy

Gift Cards expire six (6) months from date of purchase. Upon expiration, 100% of the remaining balance will be charged as a dormancy fee. Gift Card purchases are final. No refunds will be offered on Gift Card purchases. Gift Cards may be redeemed for services at Bobbio subject to stytlist availability. Gift Cards have no cash value.

How do I reserve multiple services via online booking?

If you want to reserve multiple services on a single day: After you select your first service, click "Select another Service" to select a second. Repeat this process to select a third, fourth, etc. If you want to reserve services on an additional day: Use the "Book more appointments" link on the final confirmation screen to book appointments on additional days.

How do I view a reservation I booked online?

If you created or logged into an account when booking your appointment, you can log into the system to view your appointments. Click the Sign Up/Log In link in the right-hand corner. Once signed in, use the "My Account" tab to view appointments.

How do I register for an online account?

To access and create a client account, please visit the SIGN UP section via the online booking portal. Once registered, you can; manage your accounts, view any rewards points linked to a membership plan, review previous or upcoming appointments (plus rebook a service), review purchase history, update payment information (by entering or amending a valid credit card (Visa/Mastercard) for quicker online booking/purchases), view delivery information etc.